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E ConsultHow to Request an Appointment - E- Consult

We are now “live" with eConsult - to request an appointment, seek advice, request a sick note or obtain general administrative advice click the red “Get Started” button above - to find out more about the service and how it will benefit you, please click the following link

COVID Vaccinations


COVID Vaccine - Patients will be called in order of priority and you can see the list of the priority groups by clicking here.

If you think that you should have received your appointment by now, or have lost your invitation - please check that you are in a priority group currently being invited for vaccination (you can do this by looking at the COVID 19 Website - link below)  and, if so, contact NHS using the Online Contact Form. This can be accessed by clicking here. Unpaid carers should self register for their COVID vaccine by clicking here

For wider definitions of priority groups 4 and 6 - please click here

A Grampian Covid 19 vaccination website giving vaccination information and updates on when each group is being called is available by clicking here. A general helpline is also available from 8am - 8pm every day on 0800 030 8013

Your views about the service you receive from Carden

We would like to get your views about the service you currently receive at Carden. Six practices (including Carden) currently operated by Aberdeen City Health and Social Care Partnership (ACHSCP) are part of a procurement process which may change who owns and runs these practices. This might result in changes to how some from the services of your practice are delivered to you.

To make sure we are as informed as possible about the views of the patients from each practice ACHSCP have summarised National and Local feedback from recent consultations into a document "A summary of patient consultations relation to Primary Care Medical Services". We have attached a link to an infograph of the information in that document and would ask you; does this summary continue to represent your views and is there and additional information you would like to add? We would really appreciate your feedback which will be used to help shape the services going forward.  

If you would like a paper version please e-mail You can contribute your feedback by Friday 9 April 2021



Further information on changes to the way we are working in the NHS are available by clicking here

Shielding -

Shielding patients will be sent up to date advice in relation to the latest lockdown. You can continue to work from home - if you are unable to do this, the letter you receive can be used as evidence for your employer to show that you cannot go to work - you do not need a separate sick note from your GP. Additional information for shielding patients can be found at

Appointments -

We want to reassure patients that we continue to deal with all queries - but are doing so in a different way than before COVID 19. To let us know about your health concern or query - please use e-consult by clicking on the link above. A GP will assess your request and return you - appointments can be carried out by telephone, video or, as clinically necessary, by face to face appointment (usually if a clinician needs to "lay hands on" a patient in order to be able to clinically assess them). We are limiting the numbers coming into the practice to keep both patients and staff as safe as possible.

If you have an appointment at the surgery - we would ask that you wear a face covering eg scarf or a cloth to protect yourselves, other patients and staff. The clinician seeing you will be wearing Personal Protective Equipment and all members of our team will be wearing masks

Video Consultations -

If you have been given a time or day for a video consultation, you can access this by clicking on the secure link using any device with a microphone and camera (smartphone, tablet, ipad, laptop, PC). You can use this link to test that everything is working for you before the time of your appointment. If you have not been given a video appointment by the practice, your call will not be answered.

For further information on video consultations please click here.

Mask Wearing - we do not provide letters to advise that patients cannot wear masks

The wearing of face coverings is currently compulsory in many areas . Some people cannot wear masks because of a disability or severe distress - if you are in this position, you can request an exemption card online at or by calling 0800 121 6240

COVID Symptoms and Help -

If you have developed Coronavirus/COVID 19 symptoms in the past 7 days (new continuous cough, fever and/or loss or change of taste or smell) or live with someone who has symptoms please follow the guidance on where there is an interactive guide you can use.

There are many helpful resources you can use -

For the interactive patient guide for those with symptoms click here.

For self care information for those with symptoms click here 

To print off a medical certificate if you have been off work for over 7 days click here

Assessment of whether you can keep working is your employers responsibility (and cannot be done by your GP) - they should be directed to Health Protection Scotland for further information by clicking here

For details of other places you can go to get assistance with practical things like food or medicine delivery if you are isolated or self help guides for wellbeing - please click here.

For advice on how people with specific health conditions should manage their condition through this period click here

If you feel that you need to speak to a doctor about your COVID symptoms - please call NHS24 on 111. The team will ask questions and pass this information to a clinician who can decide if your symptoms can be dealt with by phone call or if you need to be seen. If you need to be seen, this will be organised safely.

Prescription Collection -

Please use one of the pharmacy collection services if you need prescriptions, you will not be able to collect prescriptions from the practice

Self Treatment (including Physio) and Local Pharmacy (including when to see your local pharmacy for a UTI)

Not all conditions need a visit to your GP, please click on our Self Treatment Link for information about many common minor ailments. Pharmacist are experts in medicine and your local pharmacy can also help with many minor heath concerns without the need to visit your GP. 

Urinary Tract Infections (UTI) - use the flowchart provided in the link below to check when you should be visiting your pharmacy rather than GP for a UTI/suspected UTI.  

Physio - for advice and exercises to help you manage your condition - please click here

Benzodiazapines (such as Diazepam) for Flying

We are no longer able to prescribe benzodiazapines for flying - for more information on this, click here

Keeping Antibiotics Working Campaign

The campaign reminds us that a course of antibiotics is not required to treat common winter illnesses such as viral coughs, colds and flu. The video below will direct you to the Know Who To TurnTo website where you have options to select different services. Under Self Help and Pharmacist there is a link to "Coughs, Colds and More" which has brief information about self care, links to NHS Grampian Self Help Guides and the NHSInform and Antibiotic Guardian website. 

On Line Services -

We have currently suspended booking of appointments on line - this allows us to check the reason for your appointment and deal with this by phone if appropriate to prevent patients visiting the practice if this is not needed (see coronavirus above)

Prescriptions can still be ordered using this service - please ensure that you advise us which pharmacy you would like to pick up your prescriptions from as these cannot currently be collected from the practice.  

Click here to find out how to register for our On-Line service.

Click the icon below to use the On-Line Service  

Privacy Notice (GDPR)

For information on how we deal with your personal data please click here 

Vision Online

(Site updated 23/03/2021)
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