slide 1

E- CONSULT - THIS SERVICE SHOULD BE USED FOR URGENT OR ADMINISTRATIVE REQUESTS ONLY AS WE HAVE CHANGED OUR APPOINTMENT SYSTEM TO PROVIDE AN OPTION FOR PATIENTS TO BOOK ROUTINE APPOINTMENTS (SEE BELOW)

 e consult

E-CONSULT - THIS SERVICE SHOULD BE USED FOR URGENT OR ADMINISTRATIVE REQUESTS ONLY AS WE HAVE CHANGED OUR APPOINTMENT SYSTEM TO PROVIDE AN OPTION FOR PATIENTS TO BOOK ROUTINE APPOINTMENTS (SEE BELOW) 

The E-Consult service is open when we are - Monday - Friday 8:00am - 5:30pm (if you need urgent medical attention between 5:30pm and 6:00pm, please call the practice)

If you need urgent help for your symptoms – please complete an e-consult by clicking “Get Started” above

If you have an administrative request – for example, you want a sick line, a GP report or information about a test you have had – complete and e-consult by clicking “Get Started” above

 

If you would like to book a routine appointment – do this by calling the practice to book a routine telephone appointment or use our on-line service to book.

 

Why have we made these changes – we know that our patients would like to be able to book appointments and know an approximate time a clinician will be calling them. Because of this we are opening up routine telephone appointment slots and letting you know when you can expect to receive a call from our clinicians. We open these appointments 2 weeks in advance and will let you know if these are fully booked. We open more appointments for a future week every Wednesday.

 

Why are routine appointments by telephone – we need to continue to follow our sector guidance and keep our staff working at the practice (and not absent through self isolating or with COVID) so we can continue to help you. We also want to protect vulnerable patients by not spreading COVID19. As we have done throughout, we will always see patients face to face when a clinician assesses this may change their management of your symptoms. If we have assessed you as needing a face to face appointment – we will arrange this with you

 

Why do I need to complete an e-consult for urgent symptoms  - we need to be able to quickly assess how urgent your symptoms are and who is the best person to see you. An e-consult gives our clinicians the information they need to be able to do that - and allocate you the right appointment with the right clinician at the right time.  If a clinician assesses your request not to be clinically urgent - you will be asked to book a routine telephone appointment. If you cannot complete an e-consult, please phone the practice and we will arrange to talk you through how to do this or complete  an “e-lite” with you - the information is less specific that the e-consult but nevertheless helpful to our clinicians in assessing your request. 

 

Chronic Disease Reviews - For some time, our nurses have been back doing face to face reviews for diabetes, hypertension and other chronic diseases (these need to be face to face to take bloods and other recordings from patients). We are writing to patients to ask them to book a review in batches – we are trying to catch up with a year of these reviews within a six month period so our nurses are very busy doing this. We are also currently catching up with all face to face reviews needed for those taking the contraceptive pill.

 

We continue to work as hard as we can to deal with all our patients - demand is high so we appreciate patients using community pharmacies (who can often provide medication free of change), opticians and dentists for common minor ailments –information on these can be accessed using the self treatment section on e-consult or by clicking on our self treatment like below. 

Remodelling of 2C GP Practices in Aberdeen

Carden is currently a 2C practice - this means that it is run by Aberdeen Health and Social Care Partnership (ACHSCP). The majority of GP Practices in Aberdeen are owned and run by the GP Partners who contract with NHS to provide care to patients on their list - receiving funding to do this. The six 2C practices in Aberdeen were recently put out to tender and the staff of Carden, Torry and Camphill Practices have been successful in being selected to run the three practices as a "not for profit" social enterprise (a first for Aberdeen and Scotland) - this will be known as River Dee Medical Group CIC (Community Interest Company). The group will be run by GP representatives from each of the three practices and staffed by the existing teams - patients do not need to take any action as they will remain on our patient list and should notice no immediate changes. We are excited to be able to continue to look after our patients under this new model.

Prescription Collection

All prescriptions should be collected from a pharmacy - just let us know which pharmacy you would like your prescriptions to be sent to, and we will take care of the rest

COVID Vaccinations & Proof of Vaccination

A Grampian Covid 19 vaccination website giving vaccination information and updates is available by clicking here.  A general helpline is also available from 8am until 8pm every day on 0800 030 8013

Proof of Vaccination - visit www.nhsinform.scot/covid19status to access your vaccination record. If you want to access an electronic copy on line go to "print version online" - if you do not have your appointment number, select the option "Recover User Name".

NHS Scotland is working with NHS England to be able to transfer data for those who received their vaccine elsewhere in the UK so that you can access tour vaccine status. Those vaccinated outwith UK will not be able to access vaccine status (and should obtain this from the country in which they were vaccinated).

If you have any queries about obtaining your vaccine status, please call the COVID Status Helpline on 0808 196 8565

Self Treatment (including self referral forms for Physio and Podiatry)

Not all conditions need a visit to your GP, please click on our Self Treatment Link for information about many common minor ailments. Your local pharmacy can also help with many minor heath concerns without the need to visit your GP - we have listed these in our self help link. The Minor Ailments Service allows pharmacies to provide medicines for listed minor ailments free of charge.

Urinary Tract Infections (UTI) - our self treatment link includes a flowchart which you can check to see when you should be visiting your pharmacy rather than GP for a Urinary Tract Infection.

Benzodiazapines (such as Diazepam) for Flying

We are no longer able to prescribe benzodiazapines for flying - for more information on this, click here

On Line Services

We have currently suspended booking of appointments on line - this allows us to check the reason for your appointment and deal with this by phone if appropriate to prevent patients visiting the practice if this is not needed (see coronavirus above)

Prescriptions can still be ordered using this service - please ensure that you advise us which pharmacy you would like to pick up your prescriptions from as these cannot currently be collected from the practice.  

Click here to find out how to register for our On-Line service.

Click the icon below to use the On-Line Service  

Privacy Notice (GDPR)

For information on how we deal with your personal data please click here 

Vision Online

(Site updated 22/09/2021)
NHS ScotlandThis site is brought to you by My Surgery Website