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COVID 19/Coronavirus -

Appointments -

We are keeping our patients and staff as safe as possible during the outbreak of COVID 19 and have therefore cut down the number of people coming into the surgery. As with coffee shops, offices and supermarkets the way we work has had to change and this will stay the case for a long time to come. However, we are very much still here to help you and you should continue to contact us if you have any medical symptoms or issues. We can deal with these requests in a variety of ways  - by providing telephone advice, video consultations (when these are helpful) or, as needed, by arranging for you to come to see us for a face to face appointment. As usual, we will ask for more details of the issue to allow us to assess how best to help you.

If you have an appointment at the surgery - we would ask that you wear a face covering eg scarf or a cloth to protect yourselves, other patients and staff. The clinician seeing you will be wearing Personal Protective Equipment. Some members of our team are able to keep to 2 metres distance from others and therefore do not need to wear masks outwith consultations unless keeping to this distance is not possible. . 

Video Consultations -

If you have been given a time or day for a video consultation, you can access your appointment by clicking on the secure link https://nhsattend.vc/nhsg/CardenMC using any device with a microphone and camera (smartphone, tablet, ipad, laptop, PC). You can use this link to test that everything is working for you before the time of your appointment. If you have not been given a video appointment by the practice, your call will not be answered.

For further information on video consultations please click here.

Mask Wearing - we do not provide letters to advise that patients cannot wear masks

The wearing of face coverings is currently compulsory on Public Transport and in shops. Some people cannot wear masks because of a disability or severe distress - should you be in this position, you can access a DIY card to quickly explain that you have a legal reasonable excuse. These are available by clicking here

COVID Symptoms and Help -

If you have developed Coronavirus/COVID 19 symptoms in the past 7 days (new continuous cough, fever and/or loss or change of taste or smell) or live with someone who has symptoms please follow the guidance on www.nhsinform.scot/coronavirus where there is an interactive guide you can use.

There are many helpful resources you can use -

For the interactive patient guide for those with symptoms click here.

For self care information for those with symptoms click here 

To print off a medical certificate if you have been off work for over 7 days click here

Assessment of whether you can keep working is your employers responsibility (and cannot be done by your GP) - they should be directed to Health Protection Scotland for further information by clicking here

For details of other places you can go to get assistance with practical things like food or medicine delivery if you are isolated or self help guides for wellbeing - please click here.

For advice on how people with specific health conditions should manage their condition through this period click here

If you feel that you need to speak to a doctor about your COVID symptoms - please call NHS24 on 111. The team will ask questions and pass this information to a clinician who can decide if your symptoms can be dealt with by phone call or if you need to be seen. If you need to be seen, this will be organised safely.

Shielding Patients -

Shielding will pause with effect from 1 August 2020 and shielding patients can now undertake activities in line with the rest of the population - they should continue to observe social distancing and hand hygiene recommendations 

Prescription Collection -

Please use one of the pharmacy collection services if you need prescriptions, you will not be able to collect prescriptions from the practice

For those who have received a prescription for Sayana Press Contraceptive Injection to self administer - you can access the guide to self-injection by clicking here

We would like to thank all our patients for their understanding and help with keeping us all as safe as possible and allowing us to continue looking after your health at this difficult time.  

Self Treatment and Local Pharmacy (including when to see your local pharmacy for a UTI)

Not all conditions need a visit to your GP, please click on our Self Treatment Link for information about many common minor ailments. Pharmacist are experts in medicine and your local pharmacy can also help with many minor heath concerns without the need to visit your GP. 

Urinary Tract Infections (UTI) - use the flowchart provided in the link below to check when you should be visiting your pharmacy rather than GP for a UTI/suspected UTI.  

Keeping Antibiotics Working Campaign

The campaign reminds us that a course of antibiotics is not required to treat common winter illnesses such as viral coughs, colds and flu. The video below will direct you to the Know Who To TurnTo website where you have options to select different services. Under Self Help and Pharmacist there is a link to "Coughs, Colds and More" which has brief information about self care, links to NHS Grampian Self Help Guides and the NHSInform and Antibiotic Guardian website.

https://www.youtube.com/watch?v=X80IePmW_IY&feature=youtu.be 

On Line Services -

We have currently suspended booking of appointments on line - this allows us to check the reason for your appointment and deal with this by phone if appropriate to prevent patients visiting the practice if this is not needed (see coronavirus above)

Prescriptions can still be ordered using this service - please ensure that you advise us which pharmacy you would like to pick up your prescriptions from as these cannot currently be collected from the practice.  

Click here to find out how to register for our On-Line service.

Click the icon below to use the On-Line Service  

Privacy Notice (GDPR)

For information on how we deal with your personal data please click here 

Vision Online

(Site updated 31/07/2020)
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