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Coronavirus -

Due to the current situation with Coronavirus/COVID 19, we have changed how we work. To keep our patients and staff as safe as possible, we have cutting down the number of people coming into the surgery. Pre-booked appointments are being turned into telephone consultations and a GP will contact you as close to the time we had arranged to see you as possible.

If you have developed Coronavirus/COVID 19 symptoms in the past 7 days (new continuous cough and/or a fever) or live with someone who has symptoms please follow the guidance on where there is an interactive guide you can use.

To go directly to the patient guide click here. To go directly to self care information for symptoms click here For details of other places you can go to get assistance with practical things like food or medicine delivery if you are isolated or self help guides for wellbeing - please click here

If you feel that you need to speak to a doctor about your symptoms - please call NHS24 on 111. The team will ask questions and pass this information to a doctor who can decide whether your symptoms can be dealt with by a phone call or if you need to be seen. If you need to be seen, we will organise to do this safely.  

If you need to see or speak to a doctor about medical symptoms or issues other than Coronavirus/COVID-19, please call us directly. We will deal with as much as possible over the phone as this will help reduce the spread of the virus to those with additional health issues - it also reduces the chance of our doctors and nurses coming into contact with the virus and keeps them working to look after you. We can also offer video consultations where these are needed. 

We are not providing sickness certificates (MED3) for those isolating - if your employer would like confirmation, you are able to get an isolation certificate by clicking here.

Assessment of whether you can continue working is the responsibility of your employer and cannot be done by your GP  - they should be directed to the Health Protection Scotland guidance which can be accessed by clicking here

Please use one of the pharmacy collection services if you need prescriptions, you will not be able to collect prescriptions from the practice

We would like to thank all our patients for their understanding and help with keeping us all as safe as possible and allowing us to continue looking after your health at this difficult time.  

Change in Practice Ownership

We (Aberdeen City Health and Social Care Partnership (ACHSCP) and the Practice) had intended holding patient drop in sessions at Carden to update patients and answer any questions you may have about the practice transferring to ownership of ACHSCP and staff employment transferring to the NHS.

Due to the coronavirus situation, these will not now go ahead until a later date. Should you have any concerns or questions that you feel need an immediate response, please contact our Practice Manager to discuss these.

 We would reassure you that the service from the practice will remain the same throughout.

Self Treatment and Local Pharmacy (including when to see your local pharmacy for a UTI)

Not all conditions need a visit to your GP, please click on our Self Treatment Link for information about many common minor ailments. Pharmacist are experts in medicine and your local pharmacy can also help with many minor heath concerns without the need to visit your GP. 

Urinary Tract Infections (UTI) - use the flowchart provided in the link below to check when you should be visiting your pharmacy rather than GP for a UTI/suspected UTI.  

Keeping Antibiotics Working Campaign

The campaign reminds us that a course of antibiotics is not required to treat common winter illnesses such as viral coughs, colds and flu. The video below will direct you to the Know Who To TurnTo website where you have options to select different services. Under Self Help and Pharmacist there is a link to "Coughs, Colds and More" which has brief information about self care, links to NHS Grampian Self Help Guides and the NHSInform and Antibiotic Guardian website. 

On Line Services -

We have currently suspended booking of appointments on line - this allows us to check the reason for your appointment and deal with this by phone if appropriate to prevent patients visiting the practice if this is not needed (see coronavirus above)

Prescriptions can still be ordered using this service - please ensure that you advise us which pharmacy you would like to pick up your prescriptions from as these cannot currently be collected from the practice.  

Click here to find out how to register for our On-Line service.

Click the icon below to use the On-Line Service  

Privacy Notice (GDPR)

For information on how we deal with your personal data please click here 

Vision Online

(Site updated 25/03/2020)
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