To make an appointment, you can -
Use our on-line service - this is open 24/7 and shows you all the appointments we have available for our doctors and Nurse Practitioner. With effect from Monday 6 November 2017 all requests for an Emergency On the Day Appointment will be considered by a GP - this will make sure that those who need to see us that day are given an appointment to do so.
Ring the surgery number 0345 3376330. We have an automated system that will help direct your call. At busy times you will know where you are in the queue.
Don’t Hang up, Hang on!
We are open Monday - Friday 8am - 6pm but also have regular appointments available either before or after usual practice hours, please ask our receptionists for details of these.
You can see any doctor, although it's helpful to continuity of care if you try and see the same doctor for any ongoing problem.
Please give your full name and address and let us know if there are similar names in your household. This will make the search for your notes easier and make sure that the doctor has them ready when you speak.
All of the doctors are happy to speak on the phone with patients. Please ask the receptionist if you would like to arrange this.
Ante-natal clinics are held at the surgery by the Midwife. As soon as your pregnancy is confirmed, you should arrange your first ante-natal appointment with the Midwife.
How to help your doctor
There will always be a doctor available to help you in an emergency, but do think twice before contacting your doctor outside normal surgery hours.
- If a problem develops during the day, make an appointment while the surgery is open.
- If you can, contact the surgery as early as possible (8:00am - 10:30am), this will help your doctor plan his day to deal with the patients who most need them first of all.
- Do be prepared to take time off work to see your doctor if necessary
- Help your doctor's surgery by making separate appointments for each member of your family who needs to be seen
- If you are not going to be able to come for your appointment, please notify the surgery as soon as possible - we can then re-allocate the slot to another patient.
Before you see your doctor
Before you see your doctor it's a good idea to think about what you want to say or ask. Write it down on a piece of paper and take it along. Do remember that the appointment time is limited - perhaps only to 5-10 minutes. You might want to think about the following points before your visit:
- What is the most important reason for the visit?
- How long have you had the complaint, or when did it begin to get worse?
- Which medicines are you taking? Write down the names or take them along with you. This also means remedies which you might have bought yourself from a pharmacy or chemist, such as painkillers, laxatives, herbal remedies, etc...
- If you believe that your complaint or complaints could be linked to any medicines, please tell your doctor. If you believe that your complaint could be linked to earlier illnesses or disorders, tell your doctor. If you believe that you know a possible cause, say that too.