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Our Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others when we need to - 

  • Provide further medical treatment for you e.g. from district nurses and hospital services.
  • Help you get other services e.g. from the social work department. This needs your agreement.
  • Have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in this way, please let us know.

Reception and administration staff need to access your medical records to do their jobs. These members of staff follow the same rules of confidentiality as all medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for this type of information should be made to the Practice Manager.

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Freedom Of Information Detail 

 

Access to Records

In line with the Data Protection Act 1998 and Access to Health Records Act, you can ask to see your medical records. These requests should be made to a member of our reception team, who will let you know if there is an administration charge for this. No information about you will be released without your agreement, unless we are legally obliged to do so.

 


Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other people. Violence includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will write to the patient letting them know they are being removed from the list, and record in their medical records the fact of the removal and the circumstances leading to it.

 


 

Accessibility Policy

1. OPENING HOURS

The practice is open Monday to Friday, 0800 – 1800. We also provide extended hours surgeries outwith these times, usually from 7:30am on a Tuesday morning, or later on a Wednesday evening. Our staff can give you details of these additional times. 

2. URGENT PROBLEMS

If you need to be seen urgently a message will be taken providing details of your condition which a GP will assess, providing an appointment as necessary. We return all calls within 2 working days of the request being received.

3. HOME VISITS

Home visits are available only to our patients who are housebound as we are restricted to the number of home visits that can be completed within a day.  Our GPs are able to deal with may more patients when seeing you in the surgery, where we also have all the equipment needed to better treat you.  If you would like to request a Home Visit, please phone the surgery before 10.00am whenever possible to do so. You may receive a phone call from the GP to obtain further information to assess the request before a visit is agreed.

4. CONTINUITY

A patient may ask to see any GP. All contacts with you are entered directly onto your records, so that all our GPs can see your medical history and decide on your current treatment quickly and accurately. When seeing a GP with the same issue it can be preferable, for continuity, to book your appointment with the same GP as you have previously seen - this may not be possible when booking an urgent appointment.

5. REGISTRATION

The practice will normally agree to accept any patient who requests to join the list, regardless of Age, Disability, Gender Reassignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Sex and Sexual Orientation or medical condition.

Patients are advised at the time of Registration that the doctors will decide whether to accept the patient or not.  If the patient is not to be accepted, then they will be informed of the reason for that.

6. APPOINTMENT TIMES

There are various surgery times throughout the week to make sure you can request an appointment that is most convenient for you.  Appointments are available up to six weeks in advance and can also be booked using our on-line system.

7. TELEPHONE TIME

All of the doctors and practice nurses are pleased to speak to patients by telephone.  Messages can be left for each of the GPs, Practice Nurses, Health Visitors and District Nurses, who will call you back.

As these telephone calls are not specific telephone consultations, you should be aware that the clinician will call you back when they have finished their surgery.  The clinician will look at the reason the calls have been requested and phone those who most need them first of all - we look to return all calls within 2 working days of the request being received. 

8. WAITING TIME

The doctors and nurses try their best not to keep you waiting, but sometimes appointments do over-run. We ask you to let the receptionist know if you have been waiting for more than 20 minutes.

If one of the doctors or nurses is running very late, we will let you know this.

 


 

 

 

 



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